Shang-High Cuisine at Jumeirah Himalayas Hotel Shanghai
1300 ft
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Reviews and Ratings
Reviews from guests about their experience.
84%
loved their spa retreat and can’t wait to return.
8.4/10
Great
Rooms
7.4
Location
9.4
Service
5.8
Dining
5.6
Guest reviews
8.4/10
based on 5 reviews
7.8
7.8/10 based on 225 reviews
Tommy
United Kingdom,
March
2025
5.2/10
I had a mixed experience at the Himalayas Hotel Shanghai. The location was ideal, being right next to the Shanghai New International Exhibition Center, which I loved. However, the service and facilities fell short of my expectations. The room was comfortable and spacious, but I faced several issues that impacted my stay.
Rooms
7.0
I enjoyed a very large and comfortable hotel room, complete with a separate sleeping area and a good bathroom. However, the cleanliness wasn't up to par, and I noticed some maintenance issues like the window not closing properly.
Service
5.0
I found the service to be inconsistent. While some staff members, like those at the front desk, were polite and helpful, the experience at the restaurant, especially during breakfast, was disappointing due to limited options and slow service.
Location
10.0
The hotel's location is fantastic, right across from the expo and conveniently close to the metro station. This made it really easy to get around the city.
Dining
5.0
The dining experience was quite crowded, especially during breakfast, and often missing key items due to the high number of guests. This left me feeling a bit frustrated since the options were limited and not of great quality.
Facilities
6.0
While there are many facilities like room service and housekeeping, I encountered issues such as limited gym equipment and a slow elevator that added to my frustrations during the stay.
Adrian
United Kingdom,
January
2025
7.2/10
My stay at the Himalayas Hotel Shanghai was quite the experience. it had its highs and lows. The location is excellent for travelers attending the nearby exhibition center, but the service left a lot to be desired, especially during the busy breakfast hours. Though I had some positive interactions with staff, the overall quality seems inconsistent, which was disappointing for a hotel in this category.
Rooms
6.0
The first room I received was large but in need of refurbishment. it felt shabby compared to my expectations. However, the second room was pristine and reflected the quality I associate with the Jumeirah brand.
Service
5.0
Service was hit or miss. while some staff were attentive, many seemed overwhelmed, especially during peak buffet hours. I also faced issues with check-in due to name discrepancies, but the guest relations manager was able to resolve it quickly.
Location
9.0
Conveniently located near the exhibition center and right at a metro exit. this made it easy to navigate around Shanghai.
Dining
5.0
Dining experiences were disappointing overall. the buffet was chaotic, with many dishes running empty. However, I did enjoy a superb meal at the Michelin-starred Chinese restaurant, which was a highlight of my stay.
Facilities
6.0
Facilities were decent, but the fitness center was overcrowded, and the pool was not conducive for relaxation. I hope to see improvements in these areas.
Shaun
United Kingdom,
November
2024
6.6/10
My stay at Himalayas Hotel Shanghai was a mix of positives and negatives. The hotel has a beautiful and modern architectural design, plus its location near the metro made exploring the area quite convenient. However, I encountered some issues with English proficiency among the staff, and certain aspects, like the breakfast setup and the condition of the bathrooms, could use improvement.
Rooms
10.0
I was upgraded to a spacious room that felt more like a large studio apartment. The layout included a separate lounge area, which was comfortable and well-maintained, although the view from my window was not particularly amazing.
Service
7.0
Overall, the staff was pleasant and courteous. However, I did experience some challenges with communication, as several staff members struggled with English.
Location
10.0
The location of the hotel is fantastic, right by the metro line 7 Huamu Road. It’s just a short distance from major attractions and surrounded by convenient amenities like restaurants and parks.
Dining
8.0
Breakfast was a highlight, with an excellent buffet offering both local and Western cuisine. I enjoyed a variety of choices, from noodles to pastries, although some breakfast stations were outdoors, which could have been uncomfortable in the heat.
Facilities
7.0
The hotel offers a good range of facilities, including room service and a gym. However, the need for upgrades in some areas was noticeable, especially in the bathroom.
Anne
United Kingdom,
November
2024
5.4/10
My stay at the Himalayas Hotel Shanghai had its ups and downs. The room I had was spacious and comfortable, offering a pleasant city view. but the overall service experience left much to be desired, especially with the staff's unhelpfulness regarding temperature control. Additionally, the dining options were limited and often disappointing.
Rooms
8.0
The room was large and comfortable, with a great city view. though it felt a bit dated and could use some upkeep.
Service
5.0
The staff were friendly overall, yet I faced issues with service. the temperature control in the room was a major problem and the reception staff's attentiveness was lacking.
Location
9.0
The hotel's location was a big plus. just a short walk from the exhibition venue and surrounded by nearby restaurants.
Dining
5.0
I found the dining experience lacking. the breakfast options were limited and the service during meals was disappointing.
Facilities
6.0
Facilities like the gym were adequate, but not excellent. I appreciated room service, though.
Stewart
United Kingdom,
October
2024
5.6/10
My stay at the Himalayas Hotel Shanghai was a mix of highs and lows. The spacious rooms offered a comfortable retreat, though the noise levels due to a nearby festival were quite disruptive. Breakfast was disappointing, with poor service and some areas lacking cleanliness. However, the location was perfect, close to the exhibition center and metro station. Overall, I experienced both excellent service and frustrating dining situations during my visit. 🌟
Rooms
6.0
The room was large and comfortable, though I encountered some cleanliness issues and outdated decor.
Service
7.0
The staff were generally helpful, but overwhelmed during peak dining times, impacting the overall experience.
Location
9.0
The location was ideal, next to the exhibition center and close to the metro, making it convenient for my needs.
Dining
5.0
Dining experiences varied; while some options were excellent, the breakfast buffet fell short with poor refills and cleanliness.
Facilities
7.0
Facilities like the gym were well-equipped, but the dining area felt chaotic during busy times.
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